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Terms and Conditions

SASU – S.L.Immersion, located at 35 impasse des mûriers 84450 Saint Saturnin lès Avignon, Atout France registration number – IM084230002, Guarantor APST, 15 rue Carnot 75017 Paris and insurer Hiscox SA – Insurer Hiscox France, 38 Avenue de l’Opéra – 75002 Paris  Atout France registration guarantee the quality and safety of your travels. Only a tourism professional (registered by the State), member of the APST is able to guarantee all the funds you have deposited and to be able to carry out your trip thanks to the APST service guarantee.


It is the responsibility of the student to take out insurance covering cancellation, accident, illness, injury, loss or theft of personal belongings or other disaster against a third person. Liability insurance-Civil Remedies is strongly recommended. We can not assume any liability for accidents caused to third parties or property during the stay.

We reserve the absolute right to dismiss a student (without refund) for theft, deterioration of equipment or furniture, criminal or inappropriate behavior, with an obligation to return home at his own expense.



2.1 Scope

These terms and conditions apply to any booking of a stay or online course, named interchangeably under the term “services” in all of the T&C and distinguished if necessary, made remotely by a natural person with legal capacity. and acting in a personal capacity as a consumer with SLImmersion directly on the SLImmersion website accessible at the following address:

2.2 Price of services

The price of the services is that provided when the quote is issued. The price indicated by the “express quote”, for stays, accessible on the site, cannot be used as a reference price. SLImmersion reserves the right to modify the price of its services at any time, in compliance with applicable legislation. You will be billed for the services you order on the basis of the price in effect on the site at French programs prices at the time of validation of your order.

2.3 Bookings

Selon Le code Civil: art. R211-9 art. R211-10 art R211-11
When you send us the form request, at this address for Programs at the teacher’s home: Quotation and at this address for online courses: Online French Immersion, we will confirm the availability according to your choices and establish an estimate corresponding to your requests.

2.4 Payment

You are asked to pay for the entire service reserved at the latest 1 week before the first day of the service. The reservation and the establishment of an invoice will only be effective upon receipt of full payment.


Online transactions are processed on entirely secure pages. Wise Support takes care of encrypting the digits of your credit card number and all the information submitted during the transaction, so that all the transaction details are encrypted
and secured. S.L.Immersion has chosen the Wise Support or Bank transer, these secure payment systems ensure that the transactions are processed in a most secure environment. Your payment is processed directly on the Wise Support website in an encryption mode (SSL encryption process). At no time S.L.Immersion can access your bank account details.


2.5 Start of the service

The service will begin on the day and time agreed by email or on the summary sheet of the service.
For online courses, the student and teacher can also agree not to start the course immediately, but on an agreed date in the future. If the student does not start classes on the agreed date, he will lose the deposit and the time slot. S.L.Immersion cannot guarantee any regular place before having a signed agreement and having received the deposit.

2.6 Right of Withdrawal

In accordance with article L. 221-18 of the French Consumer Code, the Consumer Customer has the right to withdraw and cancel and return the Order in whole or in part, without having to give any reason or pay any penalties, within a period of fourteen (14) calendar days from the day following the date of delivery of the Order.
Nevertheless, in accordance with article L. 221-28 12° of the French Consumer Code, the Customer is hereby informed that the right of withdrawal provided for in article L221-18 of the French Consumer Code may not be exercised for the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that must be provided on a specific date or during a specific period.

2.7 Cancellation and postponement

2.7.1 For Homestays

Cancellation or postponement are only accepted by writting (letter, e-mail …) and the student must be sure that we have received their notification.

If notice of cancellation or postponement is received at least 30 days prior to your arrival S.L.Immersion will charge you the 150 euros cancellation/postponement fee +10% of the total fee amount (full program) of the week(s) you are cancelling or postponing.

All cancellations are subject to fees.

If cancellation or postponement are less than 30 days prior to arrival, no refund is possible. Refunds for cancellation requests made between the 1st and the 15th day of the month are processed on the last day of the month in which the request was made; refunds for cancellation requests made after the 15th day are processed the last day of the following month.

Once a program has started it is deemed to be completed and no refund nor credit can be given for unattended lessons, weeks or courses, in whole or in part, nor can refunds of accommodation fees be made in whole or in part.

If you need to cancel during the stay for emergency we will not be able to reimburse you. Please see your travel insurance terms. We will offer you alternative dates or some compensation to be agreed.

Despite the care taken during your stay by your teacher, if you are not satisfied and decide to cancel during the stay, please contact the director at and explain your reasons (proof such as photos, etc. will be required). Then, if your reasons are accepted we will offer you alternative dates depending on your preferences and availabilities, or will provide you with some compensation to be agreed.

If, after the stay has started, the teacher has an emergency, and is not able to continue the stay as arranged, we will offer you alternative dates, or another destination homestay or reimburse a proportion of your stay fees, depending on the length of the stay remaining.

2.7.2 For Online courses

When you have defined a precise calendar of dates with your teacher for each online course and validated it, in case of cancellation of a course by you and except in case of force majeure (illness, accident, hospitalization, natural disaster), S.L.Immersion is not obliged to refund you.

Cancellations should remain an exception and more than three cancellations in a row will result in the termination of this agreement (unless otherwise agreed with the teacher). The student will then forfeit the deposit.

Termination of lessons / reducing the number or weekly lessons.
The student should notify the teacher of his/her intention to terminate the agreement/reduce the regular lessons per week at least two weeks in advance. He/she should take all of his/her lessons for 2 weeks from the notice day.
If the notice is less than 2 weeks, or if the student does not take all of his/her lessons, he/she will forfeit the deposit.
When reducing the number of weekly lessons according to this agreement, the deposit will be adjusted and the extra amount from the deposit used to pay the next upcoming lesson(s).
When ending the lessons according to the terms of this agreement, the deposit will be used as payment for the 2 last weeks of lesson.

Long vacations
In case of long vacations (more than three weeks), the teacher should be notified at least 2 weeks in advance : the student and teacher will agree on a resuming date, and the teacher will keep the weekly lesson times of the student available at his/her return. If the student does not resume his/her lessons at the agreed upon date, the agreement will be terminated and the student will forfeit the deposit.


The student have to contact his host in case of problem. Or contact the director and explain the reasons (it has to be justified
with proof : photos,etc). After the stay, no complaint will be considered EXCEPT if the complaint have been explained during the stay.

We can take a student back (without payback) in case of theft, damage in material or other, penal infraction or inapropriate behaviour. With the obligation to go back home to his proper fees.


In case of dispute between the professional and the consumer, they will try to find an amicable solution.

In the absence of amicable agreement, the consumer has the possibility of seizing free of charge the mediator of the consumption to which the professional belongs, namely AME CONSO, within one year as from the written complaint addressed to the professional.
The referral to the consumer mediator must be made :
either by completing the form provided for this purpose on the AME CONSO website: ;
or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

Any action at law will be under the auspices of the Tribunal de Commerce d’Avignon.


In accordance with the provisions of current legislation on the Protection of Personal Data, the General Data Protection Regulation (GDPR) (EU) 2016/679, we inform you your data will be incorporated into the processing system owned by SASU 35 Impasse
des Mûriers. 84450 – Saint Saturnin, Les Avignon, France, and will be treated on mixed files with your personal data, stored and managed in accordance with the GDPR.


The collection and processing of personal data, incorporated into these files, is intended for the main activity of provide you with the services you have requested in different sections of the website, to provide you with information of your interest,
as well as to send you commercial communications, including commercial messages via SMS, email, and postal mail, etc., from the study and segmentation of the data collected during navigation through the website, the data provided by filling in any
form, as well as those derived from the contractual relationship with you. This site will not participate in automated processing, including profiling.


You, as the owner of the data, must explicitly agree you accept your data may be incorporated into these files, giving your explicit consent once your data has been filled in on any of the forms available on this website, in which any personal data is
obligatorily required and before it is sent. The legal basis for the processing of your data is the provision of your consent, which may be withdrawn upon request.


SASU S.L.Immersion undertakes to comply with the obligation of secrecy with regard to the personal data provided, as well as the duty to safeguard it by adopting the appropriate technical, organizational and security measures necessary to prevent its
alteration, loss, processing or unauthorized access.


Your data will be kept for the time strictly necessary to fulfill the purpose for which it was collected and for as long as your consent persists and has not been expressly revoked.


Your data will not be passed on to third parties, except to the data processors specified in each form, in the case of legal obligation or with your express consent.


You have the right to obtain confirmation if we are processing personal data concerning you, to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons,
the data are no longer necessary for the purposes for which they were collected. In certain circumstances, you may request a restriction on the processing of your data, in which case we will only retain them for the purpose of exercising or defending
claims. For reasons related to your particular situation, you may object to the processing of your data. You have the right to portability where technically possible. You may contact the above postal address or the e-mail address
to exercise your rights.



Please read the following legal notice regarding the SASU S.L.Immersion website carefully. By using this website, you (hereinafter also referred to as “User” or “Users” collectively) accept without restriction all the terms of this document.


SIRET: 82479721100037

APE code: 7990Z

Site Host: Contabo GmbH, Germany

Webmaster: Iberactiv

In accordance with the General Data Protection Regulation (RGPD) (EU) 2016/679, you are hereby informed that SASU S.L.Immersion, with CIF FR21824797211, manages the contents of the website SLImmersion with registered address at 35 Impasse des Mûriers. 84450 – Saint Saturnin, Les Avignon, France.

If you would like to contact us, please contact us at the above address, as well as at the following telephone numbers: +33 (0)6 26 57 25 10 and


The navigation and the use and/or order of any of the products offered in this website attributes to you the condition of User and supposes your full and unreserved acceptance of each and every one of the conditions in force at the time you as User access
the web page.

SASU S.L.Immersion reserves the right to unilaterally extend and modify, at any time and without prior notice, the presentation, configuration, and contents of the website, as well as temporarily suspend the presentation, configuration, technical specifications
and services of the website, in the same way.


In general, you undertake to comply with these conditions and terms of use, and always act in accordance with the law, common decency and good faith, using the diligence appropriate to the nature of the service used, and refraining from using this website
in any way that may prevent, damage or impair its normal functioning, the property or rights of the owner (SASU S.L.Immersion), other Users or, in general, any third party.

In particular, and without this implying any restriction whatsoever on the general obligations assumed by you in accordance with the previous paragraph, you undertake, when using this website, to:

  • In the event that it is provided, you must adequately safeguard the “User Name” and “Password” provided by SASU S.L.Immersion, as identifying and enabling elements for access to the various services offered on the website, agreeing not to cede their
    use or allow access to them to third parties, assuming responsibility for any damages which may arise from improper use.
  • Not to post, store or disseminate on or from the website any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence or discrimination on the grounds of race, sex, ideology, religion or in any way violates
    the morals, public order, fundamental rights, public freedoms, honor, privacy or image of others and, in general, violates current European legislation and those of your country of residence.
  • Not to introduce, store or spread through the website any computer program, data, virus, code, or any other file that may cause damage or any kind of alteration to the website, any of the services, or any of the equipment, systems or networks of SASU
    S.L.Immersion, of any User, or in general of any third party, which may impede their normal functioning.
  • Not to destroy, alter, misuse, disable or damage the data, information, programs, electronic documents, or, in general, the files of SASU S.L.Immersion, other Users or third parties.

SASU S.L.Immersion may, at any time and without prior notice, modify any general conditions or particular conditions where appropriate, and publish these modifications on this website so that they may be known to all Users.


SASU S.L.Immersion will not be responsible:

  • In general, regarding the improper use of its website, Users must make appropriate use of it, in accordance with the above terms and conditions, and you exempt SASU S.L.Immersion from any liability arising from improper use.
  • With respect to possible technical issues, SASU S.L.Immersion will not be responsible under any circumstances for any alterations in the service that may occur due to faults in the electrical network, the data connection network, the server, or any
    other features.
  • With respect to third-party access to its system, SASU S.L.Immersion shall adopt the necessary technical precautions to protect the data and information accessed, but shall not be liable for any actions by third parties that violate established security
  • SASU S.L.Immersion constantly invests in technological upgrades in order to minimize the risk of viruses and similar software, and unauthorized content in its information systems. Despite this, you are aware you must adopt your own measures aimed
    at minimizing the damage caused by unauthorized software, viruses, Trojans and any kind of malware software, exempting SASU S.L.Immersion from any liability that might arise from the presence of malware in the systems powering this website.


Users who want to introduce links from their own websites to this web site must comply with the conditions detailed below.

The link will only point to this website but it shall not reproduce it in any way (links, the copy of texts, graphics, etc.). In any case, in accordance with the applicable legislation in force at the time, it will be prohibited to establish frames of
any kind that involve the Web site or allow the visualization of the contents through Internet addresses other than those of the Web page and, in particular when they are visualized together with contents not related to the Web site in such a way
that: (I) produces, or may produce, error, confusion or deception for users as to the true origin of the service or Content; (II) involves an act of unfair comparison or imitation; (III) serves to take advantage of the reputation of the brand and
prestige of SASU S.L.Immersion, or (IV) in any other way is prohibited by current legislation.

No false, inaccurate or incorrect statements about SASU S.L.Immersion, its address, employees, customers or the quality of the services it provides will be made from the page that links to this site.

In no event, shall it be expressed on the page where the link is located that SASU S.L.Immersion has given its consent to the insertion of the link or otherwise sponsors, collaborates, verifies or supervises the services of the sender.

The use of any words, graphics or mixed marks or any other distinctive signs of SASU S.L.Immersion within the website of the sender is strictly prohibited, except where permitted by law and/or expressly authorized by SASU S.L.Immersion.

The web site that establishes the link must comply faithfully with the law and may not in any case provide or link to its own content or that of third parties that: (I) are illegal, harmful or contrary to morals and common decency (pornographic, violent,
racist, etc…); (II) induce or may induce in the User the false conception that SASU S.L.Immersion subscribes to, endorses, adheres to or in any way supports the ideas, statements or expressions, legal or illegal, of the sender; (III) Users shall refrain
from including on their Web sites any links to a Web page that contains illicit information or content, contrary to generally accepted morality, good customs, and public order.


The structure, design, and presentation of the elements available on this website (graphics, images, photographs, samples and materials that appear on them, industrial technologies, files, logos, color combinations and any other element that may be protected)
are protected by intellectual and industrial property rights owned by SASU S.L.Immersion or over which the corresponding rights of use have been obtained.

The reproduction, transformation, distribution, public communication and, in general, any other form of partial or total exploitation of the elements referred to in the previous section is prohibited. Its publication on other websites or in other digital
or written media requires the express consent of the owner of the website, and in any case, must make explicit reference to the ownership of the intellectual property rights of SASU S.L.Immersion.

The use of distinctive signs (trademarks, trade names) is not permitted unless expressly authorized by the legitimate owners.


The terms and conditions governing this website are governed by the European legislation.

Any controversy arising from the access or use of this website will be the responsibility of the court of Avignon.


Like most websites, we use cookies to store information, such as your preferences when you visit our site or the data needed to access some of our features. By using our site, you declare that you’ve read and agree to
our Cookies Policy as well as our General Conditions, legal notice and Privacy Policy.

I – What are cookies?

Cookies are small text files that are stored on your computer or smart phone when you use some Web sites, computer programs or mobile applications (“sites”, in general). They carry information these sites need to provide you with their services, improve
navigation, set preferences, target advertising, and more. Learn more about cookies in Wikipedia.

IV – How to manage cookies

You can choose to disable or selectively turn off cookies or third-party cookies in your browser settings. You’ll find more information about this in the help menu of your browser, but you also can find more information on how to configure cookies the
most used browsers on the links below:

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However, this may affect how you are able to interact with
many websites. This could include the inability to login to services or programs, such as accessing your member’s area .You can also delete cookies after visiting our or any other Web sites . Deleting cookies does not mean you are permanently excluded
from their services. Unless you have selected the settings to refuse cookies , the next time you visit the site, a new cookie will be added.We suggest you to enable DoNotTrack, after installing a compatible browser. It will improve your privacy by
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Article 1 – Scope of application

The present general terms and conditions of sale apply to all reservations for teacher training stays and courses as part of the FestiFLE stays and courses on the www.festifle.comwebsite , jointly managed by S.L.Immersion, registered with Atout France n°IM084230002, domiciled at 35 impasse des Mûriers, 84450 Saint Saturnin lès Avignon Siret 21824797211, Telephone : 06., Email : and Groupement Payet Formations domiciled at 9 rue des bœufs, 30250 Sommières Siret 977 476 209 Telephone : +34 695 737 034, Email : /

Article 2 – Details of services

FestiFLE offers a complete range of services, including teacher training courses and unforgettable language stays for classes during the most renowned French-language festivals. Language stays include accommodation, meals, cultural and educational activities, and supervision by qualified professionals.

Article 3 – Price of services

The price of the services is the one provided at the time of the quotation, on the basis of the requests initiated by the Participants or the training centers.

Article 4 – Reservations and quotations

Customers can make their booking requests by filling in the dedicated form on the www.festifle.comwebsite . S.L.Immersion, as booking manager, will draw up a detailed quote. For the reservation to become effective, you will be asked to pay a deposit of 30% of the total FestiFLE price. Reservations and invoices will only be issued upon receipt of full payment.

Article 5 – Payment

A deposit of 30% of the total cost of the FestiFLE stay is required to confirm the reservation. Payment of the remainder must be made no later than 60 days before the start of the stay. In the event of cancellation, refunds will be processed in accordance with article 8 of these terms and conditions.
Cancellation or postponement can only be accepted in writing (letter, e-mail, etc.) and the Participant must ensure that we have received the letter.


Online transactions are processed on fully secure pages. Wise Support takes care of encrypting your credit card numbers and all information submitted during the transaction, so that all transaction details are encrypted and guaranteed. S.L.Immersion has chosen Wise Support or bank transfer, secure payment systems to ensure that transactions are processed in the most secure environment. Your payment is processed directly on the Wise Support website in an encrypted mode (the SSL encryption process). At no time can S.L.Immersion have access to your bank account details.

Article 6 – Seating limits and minimum number of participants

Reservations are subject to availability and will be confirmed according to the number of places available for each program. In addition, please note that a minimum number of 16 Participants is required for the program to be effectively organized. If the minimum number of Participants is not reached, S.L.Immersion reserves the right to cancel the program and refund the Participants concerned in full.

Article 7 – Cancellation, Interruption and Refund Policy

Article 7.1 – Cancellation by the participant or the center

Any request for cancellation by the participant must be submitted in writing (letter, e-mail, etc.) to S.L.Immersion. The date of dispatch of the letter with acknowledgement of receipt will be taken as the date of cancellation.

In the event of cancellation or interruption of the FestiFLE before the participant’s arrival, at the participant’s initiative and without a major reason, S.L.Immersion considers the program to be due and no refund will be made in whole or in part.

Article 7.2 – Cancellation by S.L.Immersion

In the event of cancellation by S.L.Immersion for reasons beyond our control, such as unforeseen circumstances or government restrictions, a full refund will be made.

Article 7.3 – Cancellation due to an insufficient number of Participants

A minimum number of sixteen (16) Participants is required for a FestiFLE stay. In the event that this threshold is not reached, Participants and/or centers having already made a payment to reserve their stay, the amount paid for the reservation will be reimbursed in full.

Article 7.4 – Non-Participation

Once a program has begun, it is considered due, and no refund will or can be granted.

Article 7.5 – Dissatisfaction during the stay

In case of dissatisfaction during the stay, the Participant is invited to contact the services mentioned inarticle 1 and to provide justifications (supported by evidence such as photos etc.). S.L.Immersion will examine the situation, and depending on your preferences and availability, we will offer you another stay or compensate you.

Article 7.6 – Right of Withdrawal

In accordance with article L. 221-18 of the French Consumer Code, the Consumer Customer has the right to withdraw and cancel and return the Order in whole or in part, without having to give any reason or pay any penalties, within a period of fourteen (14) calendar days from the day following the date of delivery of the Order.
Nevertheless, in accordance with article L. 221-28 12° of the French Consumer Code, the Customer is hereby informed that the right of withdrawal provided for in article L221-18 of the French Consumer Code may not be exercised for the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that must be provided on a specific date or during a specific period.

Article 8 – Liability

S.L.Immersion declines all responsibility in the event of damage or loss occurring during the stay.

Article 9 – Changes

S.L.Immersion reserves the right to make changes to programs or accommodations in the event of circumstances beyond our control. We will keep you informed of any changes as soon as possible.

Article 10 – Acceptance of Conditions

The act of booking a FestiFLE stay implies full acceptance of the present General Terms and Conditions of Sale by the Participant.

Article 11 – Confidentiality

S.L.Immersion is committed to protecting the confidentiality and security of Participants’ personal data. Information collected in connection with bookings will be used solely for the purpose of providing the services requested and will not be disclosed to third parties without explicit consent. Your data will be kept for the time strictly necessary to achieve the purpose for which it was collected and for as long as your consent persists and has not been expressly revoked.

Article 12 – Applicable law in the event of dispute

Any dispute arising in connection with these General Terms and Conditions of Sale shall be governed by French law. In the event of a dispute, any controversy arising from access to or use of this website will be the responsibility of the Tribunal de Commerce d’Avignon.

Article 13 – Updating of GTC

The present General Terms and Conditions of Sale may be modified and/or completed at any time by S.L.Immersion. In case of modification, the new version of the GTC will be put online. The present General Terms and Conditions of Sale were updated on 14/02/2024.

V – Conclusion

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