1. INSURANCE

1.1 It is the responsibility of the student to take out insurance covering cancellation, accident, illness, injury, loss or theft of personal belongings or other disaster against a third person. Liability insurance-Civil Remedies is strongly recommended. We can not assume any liability for accidents caused to third parties or property during the stay.

 We reserve the absolute right to dismiss a student (without refund) for theft, deterioration of equipment or furniture, criminal or inappropriate behavior, with an obligation to return home at his own expense.

assurance-avi

2. COMPLAINT

2.1 The student have to contact his host in case of problem. Or contact the director celtina.masardo@slimmersion-france.com and explain the reasons (it has to be justified with proof : photos,etc).  After the stay, no complaint will be considered EXCEPT if the complaint have been explained during the stay.

We can take a student back (without payback) in case of theft, damage in material or other, penal infraction or inapropriate behaviour. With the obligation to go back home to his proper fees.

 

3. TERMS OF SALE

3.1 When you send to us the form fill in, we confirm avaibility according to the day and the program you have choosen.

You will be asked to pay the entire stay before the arrival. The enrolment is valid at the same time we get this payment.

Cancellation or postponement are only accepted by writting (letter, e-mail …) and the student must be sure that we have received their notification.

Cancellation or postponement more than 60 days before the date of arrival, the fee is payable at the discretion of SLImmersion.

Between 60 and 30 days before the date of arrival the fee for cancellation or postponement is 20% of the total cost of the stay.

Between 30 days to 15 days before the date of arrival the fee for cancellation or postponement is 50% of the total cost of the stay.

15 days to the day before the date of arrival the fee for cancellation or postponement is 80% of the total cost of the stay.

Except in case of emergency, postponement will be considere as a cancellation. The fee will be as above plus the full cost of the re-booking.

In case of emergency before the stay, postponement fee is 150€, cancellation fee is 300€ .

If you need to cancel  during the stay for emergency we will not able to reimbourse you. Please see your travel insurance terms. We will offer you alternative dates or some compensation to be agreed.

Despite the care taken during your stay by your teacher, if you are not satisfied and decide to cancel during the stay, please contact the director at celtina.masardo@slimmersion-france.com and explain your reasons (proof such as photos, etc. will be required). Then, if your reasons are accepted we will offer you alternative dates depending on your preferences and availabilities, or will provide you with some compensation to be agreed.

If, after the stay has started, the teacher has an emergency, and is not able to continue the stay as arranged, we will offer you alternative dates, or an other stay or reimburse a proportion of your fees, depending on the length of the stay remaining.

Any action at law will be under the auspices of the Tribunal de Commerce d’Avignon.

PRIVACY POLICY

To gain your trust, SLImmersion undertakes to do everything in its power to secure your online bookings and protect your personal information. The SLImmersion privacy policy consists in not collecting any personal information on this website without you knowing or being advised of it. By no means will we share your personal information with a third party. It will be exclusively used for our company’s internal administration.

WE VALUE YOUR PRIVACY

With the development of new communication tools, it has become necessary to ensure the protection of individual privacy. This is why we undertake to protect the privacy of the personal data we collect. At the same time, when you submit information, you agree that we process it according to the conditions defined hereafter.

WHAT DATA DO WE COLLECT AND WHAT FOR ?

On some pages, SLImmersion may need to collect your personal data so as to provide you with the requested information (contact, offer), process your registration, or communicate with you. All the data you provide are used for the specific purpose for which you submit them.

• Form
We collect the following information : name, first name, email address, nationality, level of French and further informations. Your personal information is collected through forms and thanks to the interaction between you and our website. We also use cookies to collect information, as described in the section below.

• Cookies
Your personal information may be collected through contact or registration forms. We use the data collected through these means to process your request, contact you if necessary, and to produce statistics. We might also use them to send you information or advertisements, if, and only if, you give us permission to do so. SLImmersion’s website uses “Google Analytics“. Please read Google’s data protection notes about this: “This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

ACCESS TO AND MODIFICATION OF YOUR PERSONAL INFORMATION

We undertake to respect your right to object and rectify your personal information. The right to object gives internet users the possibility to stop some specific uses of their personal information when they submit it. In this way, we might remove your registration to a newsletter for instance. As regards newsletters, you can unsubscribe by clicking on the link at the end of the email. We undertake to respect the right of access and rectification to people willing to access, modify, or suppress their personal information. You can contact us to exercise your right:

SLImmersion
170 Chemin des arrayès, 84740 Velleron
Email: celtina.masardo@slimmersion-france.com
Telephone: +41 (0) 6 26 57 25 10
Website: www.slimmersion-france.com

SECURITY

The personal information that we collect is stored in a secure environment. All the SLImmersion’s team is required to respect the privacy of your information. To guarantee that your private information are secured, we have implemented the following procedures : access control – authorised person, network control software, backup file, username/password, firewall. We undertake to implement the latest technological innovations to ensure a high degree of privacy for your transactions.

PAYMENT ON THE INTERNET

Online transactions are processed on entirely secure pages. Transferwise Support takes care of encrypting the digits of your credit card number and all the information submitted during the transaction, so that all the transaction details are encrypted and secured. SLImmersion has chosen the Transferwise Support or Bank transer, these secure payment systems ensure that the transactions are processed in a most secure environment. Your payment is processed directly on the Transferwise Support website in an encryption mode (SSL encryption process). At no time SLImmersion can access your bank account details.